| Department: | Sales (Customer Base) |
| Location: |
About Us
Great Place To Work® is the global authority on workplace culture. Our mission is to help every place become a Great Place To Work® for all. We give leaders and organizations the recognition and tools to create a consistently and overwhelmingly positive employee experience, fostering cultures that are proven to drive business, improve lives, and better society.
Our recognition is the most coveted and respected in the world for elevating employer brands to attract the right people. Our proprietary methodology and platform enable organizations to truly capture, analyze, and understand the experience of all employees. Our groundbreaking research empowers organizations to build cultures that retain talent and unlock the potential of every employee. Our coaches, content, and community connect the boldest leaders, ideas, and innovations in employee experience. Since 1992, our Certification™, Best Workplaces™ Lists, and global benchmarks have become the industry standard, built on data from more than 100 million employees in 150 countries around the world.
In 2021, Great Place To Work® was acquired by UKG (Ultimate Kronos Group.) As a leading global provider of HCM, payroll, HR service delivery, and workforce management solutions, UKG believes organizations succeed when they focus on their people. While Great Place To Work® will continue operating independently within the UKG family, our research and insights will help UKG differentiate its best-in-class HR, talent, and workforce management technology, and together we'll support every workplace to become great. UKG has 15,000 employees around the globe and is known for its inclusive and supportive workplace culture and best-in-class rewards and benefits.
Both UKG and Great Place To Work® are leading the change on what it means to be a Great Place To Work® for all, and we are proud to be Certified™ great workplaces!
About the Position
We are seeking a driven, hunter-minded Account Manager to oversee a current portfolio of 200+ accounts. This person will focus on identifying new growth opportunities within existing accounts while closely partnering with Customer Success Managers (CSMs) to ensure retention, satisfaction, and expansion. The ideal candidate is proactive, highly organized, and thrives in a fast-paced environment where building relationships and driving revenue are equally important.
They will role model our Great Place To Work Values and will develop and thrive around the “10 Ways to Build Your Success” at Great Place To Work.
Key Responsibilities
Account Management
Own a current portfolio of 200–250 accounts across Customer Cohorts
Serve as the primary point of contact for decision-makers and influencers.
Implement and maintain a consistent outreach rhythm to ensure ongoing engagement with accounts
Log all sales activities in Salesforce in alignment with our established sales and campaign workflows.
Capture and share customer feedback consistently, ensuring visibility across Marketing, Operations, and other key stakeholders and teams.
Growth & Expansion (Hunter Mindset)
Identify, qualify, and close upsell and upgrade opportunities across the portfolio.
Combine intelligence from data, AI tools, and customer success feedback to focus on growth-ready accounts
Drive consistent pipeline growth and surpass sales goals through targeted, proactive outreach within your account base.
Retention & Collaboration
Own portfolio retention in collaboration with CSMs, focusing on customer health, product adoption, and satisfaction.
Collaborate with internal teams (Marketing, Product, Support) to resolve issues and strengthen customer relationships.
Mitigate churn risks by engaging stakeholders early and strategically.
Business Planning
Design and implement strategic growth plans tailored to high-value customer accounts.
Monitor account engagement, forecast revenue, and report pipeline status with accuracy and consistency
Provide regular feedback to leadership on market trends and customer needs.
Shape, iterate, and scale our sales strategy, taking initiative to improve the team's practices, tools, and content
Participate fully in team meetings and contribute to real-time solutions as needed
Required Qualifications
5+ years in account management, sales, or business development roles, ideally in SaaS, HR tech, employee experience platforms, or related role.
Proven track record of meeting/exceeding quotas with a hunter/new business mindset.
Ability to manage a large, diverse portfolio with discipline and urgency.
Leverages broad business insight to shape strategies and deliver impactful solutions across diverse markets and organizational structures.
Effectively organizes and prioritizes tasks to oversee high-volume customer portfolios
Excellent communication, negotiation, executive presence, and presentation skills.
Ability to build strong cross-functional relationships and collaborate effectively.
Proficiency with CRM tools (e.g., Salesforce) and sales engagement platforms such as Gong and Sales Navigator.
Success Metrics
Net revenue growth across assigned portfolio.
Retention rate of accounts in collaboration with CSMs.
Consistent achievement of expansion targets.
Customer satisfaction and engagement scores.
*Please note this job description is not designed to cover or contain an all-inclusive list of activities, duties, or responsibilities that are required for this job. The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification. Management reserves the right to add, modify, change, or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of the position.
Base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers.
Benefits
Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career.
Equal Opportunity Employer
Great Place To Work is an equal opportunity employer. We aim to create and foster a Great Place To Work For All. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.
View The EEO Know Your Rights poster
Great Place To Work/UKG participates in E-Verify. View the E-Verify posters here.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email US_Recruiting@greatplacetowork.com.