| Department: | Customer Success |
| Location: |
About Us
Great Place To Work® is the global authority on workplace culture. Our mission is to help every place become a Great Place To Work® for all. We give leaders and organizations the recognition and tools to create a consistently and overwhelmingly positive employee experience, fostering cultures that are proven to drive business, improve lives, and better society.
Our recognition is the most coveted and respected in the world for elevating employer brands to attract the right people. Our proprietary methodology and platform enable organizations to truly capture, analyze, and understand the experience of all employees. Our groundbreaking research empowers organizations to build cultures that retain talent and unlock the potential of every employee. Our coaches, content, and community connect the boldest leaders, ideas, and innovations in employee experience. Since 1992, our Certification™, Best Workplaces™ Lists, and global benchmarks have become the industry standard, built on data from more than 100 million employees in 150 countries around the world.
In 2021, Great Place To Work® was acquired by UKG (Ultimate Kronos Group.) As a leading global provider of HCM, payroll, HR service delivery, and workforce management solutions, UKG believes organizations succeed when they focus on their people. While Great Place To Work® will continue operating independently within the UKG family, our research and insights will help UKG differentiate its best-in-class HR, talent, and workforce management technology, and together we'll support every workplace to become great. UKG has 15,000 employees around the globe and is known for its inclusive and supportive workplace culture and best-in-class rewards and benefits.
Both UKG and Great Place To Work® are leading the change on what it means to be a Great Place To Work® for all, and we are proud to be Certified™ great workplaces!
About the Position
We are seeking an experienced Sr. Account Manager to join the Customer Success organization at Great Place To Work. This advanced-level individual contributor will manage a portfolio of high-value customers, serving as a strategic partner and trusted advisor to executive stakeholders. The ideal candidate is passionate about business development, excels at building deep relationships, and thrives in a fast-paced, global SaaS environment. This role is responsible for driving customer retention, expansion, and long-term engagement by representing the full suite of Great Place To Work® solutions. The Sr. Account Manager will assess customer needs, understand evolving organizational cultures, and guide customers toward achieving or maintaining their Great Place To Work® Certification.
The Sr. Account Manager is a mentor to others, a trusted advisor to internal stakeholders, self-managed team member who will role model our Great Place To Work Values and will develop and thrive around the “10 Ways to Build Your Success” at Great Place To Work.
Key Responsibilities
Own a portfolio of high value customers who are critically important to our business and increase the depth of relationships we have within their customer organization
Maintaining strategic relationships with executive stakeholders, multi-threading each customer opportunity to ensure we have multiple C suite contacts
Manage the commercial/contracting relationship with the customer??
Develop strong working relationships with Customer Success Managers and Culture Coaches to ensure alignment on success metrics??
Serve as a key liaison between the sales team and the customer, ensuring seamless communication and collaboration throughout the customer lifecycle
Hold and nurture the relationship with the decision maker from the point of closed-won through to contract renewal ensuring that they are experiencing the value of their investment throughout their time with Great Place To Work so that you are seen as their “go-to” person for all things Great Place To Work
Effectively communicate and highlight the return on investment (ROI) and the impact of the organization’s solutions (e.g., The Great Place To Work Effect) to executive stakeholders particularly in kick-off meetings and escalations with the customer.?
Coordinate internal handoffs from the Account Executive (for new logos) to ensure a thorough understanding of the original strategy and land-and-expand objectives.?
Review, manage and negotiate contract renewals and account expansion opportunities. Act as a problem solver for decision makers, fostering an environment where they feel comfortable reaching out for resolutions or sharing positive feedback.?
Ensure executive teams are exposed to key data insights with the goal of driving upsell opportunities. Facilitate executive leadership participation in culture coaching calls and strategy sessions to highlight valuable data.?
Identify, develop and execute strategic plan for each account focused on retention, long-term commitment, growth and executive relationships. Take ownership of upsell and resell opportunities, driving additional value for both the customer and the organization.?
Identify/Create opportunities for non-linear growth (sponsorship, consulting etc.) and find ways to highlight and showcase the customers work through summit focus session, podcasts, webinars etc.?
Required Qualifications
7-10 years in account management, sales, or business development roles, ideally in SaaS, HR tech, employee experience platforms, or related role with increasing experience.
Proven track record of exceeding quotas and goals.
Ability to manage a large, diverse portfolio with discipline and urgency.
Leverages broad business insight to shape strategies and deliver impactful solutions across diverse markets and organizational structures.
Preferred Qualifications
Effectively organizes and prioritizes tasks to oversee high-volume customer portfolios
Excellent communication, negotiation, executive presence, and presentation skills.
Ability to build strong cross-functional relationships and collaborate effectively.
Proficiency with CRM tools (e.g., Salesforce) and sales engagement platforms such as Gong and Sales Navigator.
*Please note this job description is not designed to cover or contain an all-inclusive list of activities, duties, or responsibilities that are required for this job. The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification. Management reserves the right to add, modify, change, or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of the position.
Sales Roles
Base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation.? Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers?
Benefits
Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. Information about Great Place To Work/UKG’s comprehensive benefits can be reviewed on the careers site at https://www.ukg.com/careers.
Equal Opportunity Employer
Great Place To Work is an equal opportunity employer. We aim to create and foster a Great Place To Work For All. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.
View The EEO Know Your Rights poster
Great Place To Work/UKG participates in E-Verify. View the E-Verify posters here.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email US_Recruiting@greatplacetowork.com.