About Us
Great Place To Work® is the global authority on workplace culture. Our mission is to help every place become a great place to work for all. We give leaders and organizations the recognition and tools to create a consistently and overwhelmingly positive employee experience, fostering cultures that are proven to drive business, improve lives, and better society.

In 2021, Great Place To Work was acquired by UKG (Ultimate Kronos Group.) As a leading global provider of HCM, payroll, HR service delivery, and workforce management solutions, UKG believes organizations succeed when they focus on their people. While Great Place To Work will continue operating independently within the UKG family, our research and insights will help UKG differentiate its best-in-class HR, talent and workforce management technology, and together we'll support every workplace to become great. 15,000 employees around the globe and is known for its inclusive and supportive workplace culture, and best-in-class rewards and benefits.

Both UKG and Great Place To Work are leading the change on what it means to be a great place to work for all, and we are proud to be Certified™ great workplaces!

About the Position

We are seeking a strategic and collaborative Vice President of Customer Base Sales to lead our Account Management team and drive growth across our existing Great Place To Work customer base. Reporting to the EVP of Sales, this pivotal leadership role combines strategic vision with hands-on execution to deliver predictable revenue through ambitious customer retention and expansion targets.

The ideal candidate is a people-first leader who thrives on coaching sellers, shaping scalable processes, and influencing outcomes through operational excellence. You will set and execute team objectives aligned with organizational strategy, applying advanced business acumen to solve highly complex challenges, implement initiatives, optimize performance, and guide staffing and process decisions in accordance with established policies and budgets.

As a trusted partner to senior leadership and customer executives, you will foster cross-functional collaboration, resolve escalations, and ensure alignment across priorities. You will role model Great Place To Work values, cultivating a culture of accountability, continuous development, and success through the “10 Ways to Build Your Success.”

Key Responsibilities

• Retention & Expansion Strategy:

  • Lead a clear, data-informed strategy to retain and grow existing accounts through upgrade, upsell, and cross-sell, motions.

  • Use account segmentation and customer insights to prioritize high-potential opportunities.

  • Monitor customer health and proactively manage churn risk.

• Team Leadership:

  • Manage a team of Account Managers; set clear expectations and coach to performance.

  • Drive a high-activity, customer-first culture that values consistency, accountability, and collaboration.

  • Provide regular feedback, development, and support to help team members achieve goals.

• Cross-Functional Collaboration:

  • Partner closely with Customer Success, Finance, and Operations to ensure renewals, expansions, pricing, and delivery are seamless and profitable.

  • Collaborate with Marketing on retention and expansion campaigns and with Product to surface customer feedback.

• Forecasting & Pipeline Management:

  • Own the expansion forecast; manage visibility and accuracy in Salesforce and Gong.

  • Track team performance using clear KPIs and report progress to Sales leadership.

• Customer Engagement:

  • Engage directly with key accounts as a sponsor for large expansions.

  • Build trusted relationships with customer decision-makers to strengthen retention and uncover new opportunities.

• Travel Time Required: Up to 25% (annually)

Qualifications

• 6+ years in B2B SaaS sales experience; 3+ years leading Account Managers or Customer Growth teams.

• Proven track record driving expansion revenue.

• Experience managing expansions, upsells, and complex account relationships.

• Strong communication, negotiation, and forecasting skills.

• Familiarity with Salesforce, Gong, and Sales Navigator.

• Collaborative mindset; able to work cross-functionally with Finance, Ops, CS, and Product.

• Bachelor’s degree preferred.

*Please note this job description is not designed to cover or contain an all-inclusive list of activities, duties, or responsibilities that are required for this job. The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification. Management reserves the right to add, modify, change, or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of the position.

Base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers

Benefits
Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. Information about Great Place To Work/UKG’s comprehensive benefits can be reviewed on the careers site at https://www.ukg.com/careers.

Equal Opportunity Employer
Great Place To Work is an equal opportunity employer. We aim to create and foster a Great Place To Work For All. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

View The EEO Know Your Rights poster
Great Place To Work/UKG participates in E-Verify. View the E-Verify posters here.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email US_Recruiting@greatplacetowork.com.