About Us
Great Place To Work® is the global authority on workplace culture. Our mission is to help every place become a Great Place To Work® for all. We give leaders and organizations the recognition and tools to create a consistently and overwhelmingly positive employee experience, fostering cultures that are proven to drive business, improve lives, and better society.

Our recognition is the most coveted and respected in the world for elevating employer brands to attract the right people. Our proprietary methodology and platform enable organizations to truly capture, analyze, and understand the experience of all employees. Our groundbreaking research empowers organizations to build cultures that retain talent and unlock the potential of every employee. Our coaches, content, and community connect the boldest leaders, ideas, and innovations in employee experience. Since 1992, our Certification™, Best Workplaces™ Lists, and global benchmarks have become the industry standard, built on data from more than 100 million employees in 150 countries around the world.

In 2021, Great Place To Work® was acquired by UKG (Ultimate Kronos Group.) As a leading global provider of HCM, payroll, HR service delivery, and workforce management solutions, UKG believes organizations succeed when they focus on their people. While Great Place To Work® will continue operating independently within the UKG family, our research and insights will help UKG differentiate its best-in-class HR, talent, and workforce management technology, and together we'll support every workplace to become great. UKG has 15,000 employees around the globe and is known for its inclusive and supportive workplace culture and best-in-class rewards and benefits.

Both UKG and Great Place To Work® are leading the change on what it means to be a Great Place To Work® for all, and we are proud to be Certified™ great workplaces!

About The Position
Global Client Services is seeking a Global Strategic Accounts Project Manager to lead the delivery of large, complex, global client initiatives across our enterprise portfolio. This role exists to bring structure, clarity, and momentum to many of our most strategically important client work, ensuring that what we commit to our clients is executed with excellence, consistency, and confidence. This is not a traditional PMO role. The Global Strategic Accounts Project Manager operates at the intersection of client strategy, delivery, and experience. They serve as a trusted integrator across teams, functions, and regions, translating complex ideas into executable plans, aligning stakeholders, and driving predictable outcomes in dynamic, matrixed environments.

The ideal candidate brings both strong client-facing experience and exceptional project leadership, someone who can engage credibly, deliver to Senior Executive clients at global enterprise brands, influence internal and external stakeholders and turn ambiguity into action. As with all team members, this person will role model our Great Place To Work Values and will develop and thrive around the “10 Ways to Build Your Success” at Great Place To Work.

Critical Capabilities & Skills

• Exceptional project and program management skills, including planning, sequencing, risk management, and delivery discipline

• Strong ability to take conceptual ideas and translate them into actionable plans and outcomes

• Comfort operating in matrixed organizations and leading through influence

• Executive level communication skills, including the ability to create and deliver polished materials for senior audiences

• Systems thinker who can see interdependence and anticipate downstream impacts

• Exceptional judgment, strong prioritization skills, and a bias toward clarity and action

Key Responsibilities

Client Program Leadership

• Own the end-to-end execution of designated global enterprise client initiatives, including multiregional, multi-year, and high visibility programs all throughout the client journey utilizing the client point of view at the center of the work

• Act as the central point of coordination across internal partners while working closely with client relationship owners and ensuring the appropriate integration of data points and tools to reduce friction and provide visibility to all people supporting client accounts

• Build trusted relationships with senior client executive teams through proactive planning, clear communication, and consistent follow through

• Develop and deliver executive level client materials, including briefings, updates, and health summaries that reflect progress, risks, and value delivered

Execution & Delivery Management

• Define program structures, milestones, dependencies, decision points, and risk mitigation plans that support internal team members in the execution of services and deliverables
• Anticipate risks and issues early; surface them with clarity, context, and well considered options and mitigation plans to address risks directly
• Maintain and update client health score matrix for internal teams, utilizing client feedback to make changes that support the client experience and ways to action direct feedback
• Maintain momentum across complex workstreams, evolving scope, and changing priorities
• Lead client focused initiatives that span multiple teams and disciplines across the full client journey
• Facilitate alignment among stakeholders with competing priorities and perspectives
• Translate strategic concepts into practical, executable plans that teams can rally around
• Operate effectively within a matrixed organization, leveraging influence, credibility, and structured thinking rather than formal authority
• Develop and execute internal team learning tracks dedicated to the client journey, client digital touchpoints, building client empathy, creating client ready materials and other enablement activities that should be rolled out across Global Client Services to better support clients

Client Experience & Operational Enablement

• Embed client centric principles into how work is planned, delivered, and reviewed
• Simplify complexity by creating clear plans, playbooks, and ways of working for large enterprise accounts
• Support the evolution of scalable delivery approaches that improve predictability and consistency for both clients and internal teams

Executive Communication & Decision Support

• Synthesize complex information into concise, decision-ready narratives for senior internal leaders and client executives
• Prepare executive presentations, briefings, and materials that reflect strong judgment and strategic thinking
• Support client engagements and initiatives by bringing structure, clarity, and forward-looking action plans

Required Qualifications

• 7-10+ years in program/project management, including 3+ years leading complex, global, enterprise client initiatives or programs

• Demonstrated experience in client facing roles with exposure to senior or executive level stakeholders

• Proven ability to lead through ambiguity, change, and evolving scope

• Experience working with large global enterprise brands, professional services, consulting, or SaaS environments

Preferred Qualifications

• Consulting background or experience advising complex client organizations

• Experience supporting organizational change, operating model evolution, or large scale transformation initiatives

• Familiarity with client journey mapping, experience design, or service delivery transformation

• Exposure to portfolio level oversight for strategic or enterprise accounts

All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.

The pay range for this position is $102,300 to $147,050 The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG’s benefits and rewards at https://www.ukg.com/about-us/careers/benefits

Benefits
Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. Information about our comprehensive benefits can be reviewed on the careers site at https://www.ukg.com/careers.

Equal Opportunity Employer
Great Place To Work is an equal opportunity employer. We aim to create and foster a Great Place To Work For All. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

View The EEO Know Your Rights poster
Great Place To Work/UKG participates in E-Verify. View the E-Verify posters here.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email US_Recruiting@greatplacetowork.com.