About Us
Great Place To Work® is the global authority on workplace culture. Our mission is to help every place become a Great Place To Work® for all. We give leaders and organizations the recognition and tools to create a consistently and overwhelmingly positive employee experience, fostering cultures that are proven to drive business, improve lives, and better society.

Our recognition is the most coveted and respected in the world for elevating employer brands to attract the right people. Our proprietary methodology and platform enable organizations to truly capture, analyze, and understand the experience of all employees. Our groundbreaking research empowers organizations to build cultures that retain talent and unlock the potential of every employee. Our coaches, content, and community connect the boldest leaders, ideas, and innovations in employee experience. Since 1992, our Certification™, Best Workplaces™ Lists, and global benchmarks have become the industry standard, built on data from more than 100 million employees in 150 countries around the world.

In 2021, Great Place To Work® was acquired by UKG (Ultimate Kronos Group.) As a leading global provider of HCM, payroll, HR service delivery, and workforce management solutions, UKG believes organizations succeed when they focus on their people. While Great Place To Work® will continue operating independently within the UKG family, our research and insights will help UKG differentiate its best-in-class HR, talent, and workforce management technology, and together we'll support every workplace to become great. UKG has 15,000 employees around the globe and is known for its inclusive and supportive workplace culture and best-in-class rewards and benefits.

Both UKG and Great Place To Work® are leading the change on what it means to be a Great Place To Work® for all, and we are proud to be Certified™ great workplaces!

About the Position
We are looking for a dedicated and strategic Customer Success Manager III to join our team, who will own the customer relationship and experience of an assigned book of Great Place To Work® and UKG joint customers. This position reports to the Director, Relationship Management in the Certification & Growth Operations organization.

The Customer Success Manager III will focus on customers’ needs and expected value from their partnership with Great Place To Work. This role will help foster long-term partnerships that contribute to customer success and satisfaction, leverage their relationships to understand the needs and objective of every customer and will work with internal stakeholders to develop a renewal and retention strategy on an account-by-account basis.

This position requires teamwork, self-direction, and client management skills. The Customer Success Manager III must be skilled at successfully managing conflicts and deadlines, taking the lead in problem-solving across multiple teams and work streams, navigating ambiguity in a start-up environment and comfortable working within rapidly evolving processes. They will have experienced success and excellence in building client & internal relationships virtually and a stellar ability to prioritize and manage multiple projects at a variety of stages of the sales or implementation funnel. Coordinating across multiple stakeholders (internal and external) is a key factor to success for this role.

We are looking for someone who is passionate about Great Place To Work® and our For All™ mission, has a track record of driving growth by strengthening relationships and understanding customer goals, delivering exceptional service to customers, and meeting retention-based goals. A successful candidate is a curious, creative, flexible, business-savvy problem solver, who thrives in a very fast-paced and highly agile environment and espouses a growth mindset. As with all team members, this person will role model our Great Place To Work Values and will develop and thrive around the “10 Ways to Build Your Success” at Great Place To Work”.

Key Responsibilities

• Develop and maintain a deep understanding of Great Place To Work and UKG-based Great Place To Work solutions, product offerings, frameworks, delivery tools, and processes to drive renewal and expansion solutions for customers that align with their desired outcomes.

• Act as a Great Place To Work subject-matter expert, joining customer conversations in support of sales pursuits led by UKG colleagues. Listen for and follow through on opportunities to expand partnerships through upsells and cross-selling in collaboration with UKG sales teams.

• Serve as a trusted advisor to customers and UKG colleagues and inform customers of the value and opportunities Great Place To Work offers.

• Understand customer needs to develop a value-focused account strategy for each of their assigned customer accounts.

• Responsible for overseeing the development of plans to drive account retention & growth, identifying account growth opportunities, contributing subject matter expertise to the sales process, and collaborating with UKG Sales colleagues to tee up new opportunities.

• Consistently and reliably meet or exceed revenue and logo quotas for renewal and expansion.

• Listen for areas of dissatisfaction and/or improvement, and relay that information to the appropriate stakeholders for continuous learning and development.

• Monitor for any potential churn risks. Create and evaluate strategies to support retention to maintain renewal cycle expectations in collaboration with people leaders.

• In accordance with the Great Place To Work legal support process, prepare, and present proposals, contracts, and pricing to prospects following the identification of prospect needs and recommend appropriate solutions.

• Maintain accurate account records, customer notes, onboarding records, sales forecasts, pipeline, and activity reports in Salesforce always and in accordance with the Great Place To Work sales process.

• Manage communication between various stakeholders to support account transitions & administration.

• Collaborate with internal teams, including sales, marketing, product, and customer success as needed.

• Proactively and regularly give and ask for feedback to constantly improve.

Required Qualifications

• Minimum 5 years of professional work experience focused on customer experience/ success and/or account management.

• Demonstrated experience in understanding complex prospect requirements and offering tailored solutions, in addition to managing complex purchasing organizations with multiple stakeholders.

• Advanced experience with analyzing data in MS Excel

*Please note this job description is not designed to cover or contain an all-inclusive list of activities, duties, or responsibilities that are required for this job.

Great Place To Work® is an Equal Opportunity Employer. We aim to create and foster a Great Place To Work For All where we respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification. Management reserves the right to add, modify, change, or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of the position.

The pay range for this position in Colorado, New York, Washington, and California is $76,500 - $110,000, however, the base pay offered may vary depending on skills, experience, job-related knowledge, and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation.

Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers.