About Us
Great Place To Work® is the global authority on workplace culture. Our mission is to help every place become a Great Place To Work® for all. We give leaders and organizations the recognition and tools to create a consistently and overwhelmingly positive employee experience, fostering cultures that are proven to drive business, improve lives, and better society.

Our recognition is the most coveted and respected in the world for elevating employer brands to attract the right people. Our proprietary methodology and platform enable organizations to truly capture, analyze, and understand the experience of all employees. Our groundbreaking research empowers organizations to build cultures that retain talent and unlock the potential of every employee. Our coaches, content, and community connect the boldest leaders, ideas, and innovations in employee experience. Since 1992, our Certification™, Best Workplaces™ Lists, and global benchmarks have become the industry standard, built on data from more than 100 million employees in 150 countries around the world.

In 2021, Great Place To Work® was acquired by UKG (Ultimate Kronos Group.) As a leading global provider of HCM, payroll, HR service delivery, and workforce management solutions, UKG believes organizations succeed when they focus on their people. While Great Place To Work® will continue operating independently within the UKG family, our research and insights will help UKG differentiate its best-in-class HR, talent, and workforce management technology, and together we'll support every workplace to become great. UKG has 15,000 employees around the globe and is known for its inclusive and supportive workplace culture and best-in-class rewards and benefits.

Both UKG and Great Place To Work® are leading the change on what it means to be a Great Place To Work® for all, and we are proud to be Certified™ great workplaces!

About the Position
Customer Success Managers (CSMs) play an integral role in customer onboarding, adoption of our proprietary survey & analytics platform - Emprising™ and play a key role in the renewal process. CSMs take a team-based approach to enable our customers to experience the value of Emprising®, Great Place To Work Certification®, Best Workplaces™ List participation, and our community.

CSMs are responsible for maintaining a portfolio of customers; building customer relationships that foster retention, ensuring their overall well-being by supporting the setup and maximizing of features within the platform, and serving as a connection point to Great Place To Work research and events. CSMs help our customers interact with our Certification and List offerings so they can take full advantage of the value proposition of our brand partnership.

Key Responsibilities

• Serves as a trusted advisor and informs customers of the value and opportunities Great Place To Work offers

• Is an expert of all Great Place To Work offerings, products, and services

• Understands customers’ needs in order to frame the value of Emprising value in a way that supports their goals for working with Great Place To Work

• Owns a portfolio of high-touch/high volume accounts which includes onboarding, advising, training, and checking in with customers to ensure product adoption

• Listens for areas of dissatisfaction and improvement, and relays that information to the appropriate stakeholders and Account Manager for continuous learning and improvement.

• Offers expertise and best practices in survey design and data structuring

• Proactively provides updates and relevant information on product changes/updates, bugs, Great Place To Work events/research/Recognition program to customers

• Listens for and elevates opportunities to expand partnerships through upsells and cross-selling in collaboration with the Sales Team

• After-hours/on-call work may be required on occasion

• Travel requirements less than 25%

Required Qualifications

• Minimum 7 years of professional work experience focused on Customer Experience/ Success

• Proven ability to deal with ambiguity in a start-up environment

• Excellence in building client relationships virtually

• Demonstrated teamwork, self-direction and client management skills

• Demonstrated success managing conflicts and deadlines

• Comfortable taking the lead in problem-solving across multiple teams and work streams

• Proven ability to work independently and within a virtual team environment

• Comfortable with data analysis in Excel

• Proficient in Salesforce.com or similar CRM, plus a desire and willingness to learn new applications

• Strong written and communication skills

• Proficient with Microsoft Office 365

Preferred Qualifications

• Experience managing a logo quota and demonstrable experience in influencing account growth a plus

• BA or BS in a Business or OD disciple preferred; advanced degree a plus (MBA, Positive org. psych, I/O psych, OD/OB) a plus

*Please note this job description is not designed to cover or contain an all-inclusive list of activities, duties, or responsibilities that are required for this job.

Great Place To Work® is an Equal Opportunity Employer. We aim to create and foster a Great Place To Work For All where we respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification. Management reserves the right to add, modify, change, or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of the position.

The pay range for this position in Colorado, New York, Washington, and California is $76,500 - $110,000, however, the base pay offered may vary depending on skills, experience, job-related knowledge, and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation.

Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers.